Leaflets & Publications

Preserved Right to Buy

Preserved Right to Buy

This helpful information sheet tells you everything you need to know about Right to Buy

Value For Money (VFM) documents

Value For Money (VFM) documents

Our Value For Money (VFM) Annual documents outline our commitment to improving value for money.

Guide to Shared Ownership

Guide to Shared Ownership

Are you interested in Shared Ownership,but don’t know much about it? Our handy guide is here to help.

Social Impact Statement

Social Impact Statement

Our Social Impact Statement outlines our plans to make a positive difference in our communities.

 

Neighbourhood and Estates Statement

Neighbourhood and Estates Statement

Our Neighbourhood and Estates Statement highlights our commitment to Making Places.

Independent Living: Customer experience statement

Independent Living: Customer experience statement

Our Independent Living team aim to make you feel safe, comfortable and happy in your home.

Loneliness and Isolation report

Loneliness and Isolation report

Over a year long project, involving more than 600 residents, we investigated how we can overcome loneliness and isolation in our communities.

Optivo policies

Optivo policies

​We have a number of policy documents available on our website.

Money Guidance Team Statement

Money Guidance Team Statement

Our Money Guidance Team Statement outlines how we're helping residents through the hard times.
 

Our asbestos Leaflet

Our asbestos Leaflet

Read our leaflet  for more information about where asbestos containing materials are found, and what to do if you think you've any in your home.

Our commitment to inclusion

Our commitment to inclusion

Here's how we'll create an exceptional place to work where everyone feels included.

Our co-creation framework

Our co-creation framework

We set out how we'll make co-creation a major priority for the organisation.

Housing (Leasehold or Shared Ownership) Summary of Cover

Housing (Leasehold or Shared Ownership) Summary of Cover

Get Involved and make a difference: What are the options?

Get Involved and make a difference: What are the options?

People and Inclusion strategy

People and Inclusion strategy

This strategy will support the delivery of our 2020-25 Strategic Plan: ‘Co-creating our Future’.

Asset Management Strategy

Asset Management Strategy

Effective asset management underpins what we do and is essential to achieving our objectives.

Estate service standards leaflet

Estate service standards leaflet

Our Estate Service booklet to designed show our residents what they can expect from the services provided by ourselves and our contractors.

Sustainability strategy for 2021 to 2025

Sustainability strategy for 2021 to 2025

Noise app leaflet

Noise app leaflet

It may be suggested that you use the Noise App to keep a record of ASB issues. This leaflet explains more.

Housing options booklet

Housing options booklet

If you’re looking to move home there are a number of options available to you. This booklet details some of the options.

Trading updates

Trading updates

Find all Optivo’s unaudited trading updates for your reference here.

Sustainable Procurement Principles

Sustainable Procurement Principles

This is our statement of intent for embedding sustainability through our procurement processes.

Customer service promise

Customer service promise

Our service offer explains what you can expect from us. It applies to all our services and however you contact us.

Increase VS Programme Report

Increase VS Programme Report

This report highlights the self-employment support developed by Increase VS partners and demonstrates the positive impact training can have on social housing residents.

Putting it right leaflet - Our complaints leaflet

Putting it right leaflet - Our complaints leaflet

Our leaflet outlines how we will work with you to find the best solution to your complaint.

Gender and Ethnicity Pay and Bonus report

Gender and Ethnicity Pay and Bonus report

We've now published our Gender and Ethnicity Pay and Bonus Gap report for 2020.

Resident Scrutiny Panel reports

Resident Scrutiny Panel reports

Our Scrutiny Panel is made up of a group of residents who carry out reviews of areas of our service. Read their reports.

Application to purchase land

Application to purchase land

This application form should be used for those looking to purchase land or rights over land owned by Southern Housing.

Southern Housing Strategic Plan 2023-26

Southern Housing Strategic Plan 2023-26

Our plan to work together with our residents to make a real and lasting difference to people’s lives.

Resident Involvement Annual Reviews

Resident Involvement Annual Reviews

Read more about the achievements of the Resident Scrutiny & Involvement team in our Annual Review publication.

Modern Slavery and Human Trafficking Statement

Modern Slavery and Human Trafficking Statement

We’ve a zero tolerance approach to modern slavery or exploitation of any kind.

RICS qualified Valuers, Solicitors & Independent Financial Advisors

RICS qualified Valuers, Solicitors & Independent Financial Advisors

RICS qualified Valuers, Solicitors & Independent Financial Advisors

Building insurance policy for homeowners and leaseholders

Building insurance policy for homeowners and leaseholders

In you live in a Shared Ownership home or are a leaseholder in a block of flats which we insure you can find the main provision here.

Homeownership admin fee information

Homeownership admin fee information

We outline potential admin costs that may apply to homeowners and leaseholders.

Social Value Approach Arrangements 

Social Value Approach Arrangements 

This paper sets out our interim procedure, guidance and requirements to delivering Social Value (SV) in partnership with our suppliers, as a newly merged business.

ESG Summary Report

ESG Summary Report

This ESG Summary Report for Investors brings together reporting highlights.

ASB diary sheets

ASB diary sheets

When you report an incident of anti social behaviour we might ask you to complete our diary sheets.

Anti social behaviour (ASB) leaflet

Anti social behaviour (ASB) leaflet

Our leaflet explains the next steps if you report anti social behaviour to us and a new ASB case is opened.

Our annual review

Our annual review

Produced by residents and staff, our annual review looks at what we've achieved and ahead to the future.

Financial statements

Financial statements

Read our first Financial Statements as a combined organisation.