Social distancing

The Government have agreed a new national lockdown which will be reviewed on 15 February 2021.

But what does this mean for you?
  • Meeting indoors - You must not meet socially indoors with family or friends unless they are part of your household or support bubble.

  • Meeting outdoors - In general, you must not meet people socially. However, you can exercise or meet in a public or outdoors space with people you live with, your support bubble (or as part of a childcare bubble), or with one other person. This means outdoors you should only meet with one other person outside your household support bubble.

    Outdoor public places include:
    • neighbourhood streets, parks, beaches, and the countryside
    • public gardens and grounds (whether or not you pay to enter them)
    • allotments
    • outdoor playgrounds.
    • You cannot meet people in a private garden, unless you live with them or have formed a support bubble with them.
The information changes frequently. We advise you to keep a close eye on the government website for up-to-date information.

Who do I need to contact if other residents are breaking these restrictions?

If other residents are breaking these restrictions, you will need to call the police, not Optivo.

The police been given special powers to deal with this. It’s likely the restrictions will result in a significant increase in calls to the police. They’ll decide the best way to respond to your report, so please follow any advice they give you.

Optivo will however take action in the following situations:

  • Where we’ve evidence of anti social behaviour (ASB) which also breaches the social distancing guidance. For example, your neighbour played really loud music and they had people in their home who were not part of their household/support bubble.

  • If there are persistent breaches of the social distancing guidance and either the police or Optivo think action is needed. We may call or write to remind the individuals of the need to follow government guidance.

Reporting other types of ASB:

We recognise more people than usual will be in their homes as they follow the government's coronavirus guidance. This change may have an impact on your neighbours.

We continue to take reports of anti social behaviour (ASB) very seriously as we know it can affect your quality of life and are here to help. There are however certain things that we don’t deal with as ant social behaviour, such as children playing, babies crying and noise from moving around or using a home.

At this difficult time we’re asking everybody to:

  • Be tolerant - these are challenging times for all of us

  • Manage the noise from their home and be considerate of neighbours.

  • Be aware we may be busier than usual due the pandemic and may take longer to respond
  • Follow all lockdown restrictions and social distancing guidance.
You can find out more about our approach to anti social behaviour, plus how to report incidents to us, here on our website.


Related information: