Leaflets & Publications

Customer experience statement

Customer experience statement

'Powered by us' outlines our commitment to delivering a positive customer experience.

Preserved Right to Buy

Preserved Right to Buy

This helpful information sheet tells you everything you need to know about Right to Buy

Housing options booklet

Housing options booklet

If you’re looking to move home there are a number of options available to you. This booklet details some of the options.

Value For Money (VFM) documents

Value For Money (VFM) documents

Our Value For Money (VFM) Annual documents outline our commitment to improving value for money.

Trading updates

Trading updates

Find all Optivo’s unaudited trading updates for your reference here.

RICS qualified Valuers, Solicitors & Independent Financial Advisors

RICS qualified Valuers, Solicitors & Independent Financial Advisors

RICS qualified Valuers, Solicitors & Independent Financial Advisors

Asset Management Strategy

Asset Management Strategy

Effective asset management underpins what we do and is essential to achieving our objectives.

Application to purchase land

Application to purchase land

Use this form for applications to purchase small areas of land or rights over land owned by Optivo. Before you complete the form please read the accompanying guidance...

Guide to Shared Ownership

Guide to Shared Ownership

Are you interested in Shared Ownership,but don’t know much about it? Our handy guide is here to help.

Social Impact Statement

Social Impact Statement

Our Social Impact Statement outlines our plans to make a positive difference in our communities.

 

Our annual review

Our annual review

Produced by residents and staff, our annual review looks at what we've achieved and ahead to the future.

Health and Safety Strategy

Health and Safety Strategy

We're committed to continuous improvement of our health and safety management. This Strategy provides the roadmap to ensure our approach to Health & Safety Management reflects our...

Resident Scrutiny Panel reports

Resident Scrutiny Panel reports

Our Scrutiny Panel is made up of a group of residents who carry out reviews of areas of our service. Read their reports.

Homeownership admin fee information

Homeownership admin fee information

We outline potential admin costs that may apply to homeowners and leaseholders.

Neighbourhood and Estates Statement

Neighbourhood and Estates Statement

Our Neighbourhood and Estates Statement highlights our commitment to Making Places.

Independent Living: Customer experience statement

Independent Living: Customer experience statement

Our Independent Living team aim to make you feel safe, comfortable and happy in your home.

Gender and Ethnicity Pay and Bonus Gap report

Gender and Ethnicity Pay and Bonus Gap report

We've now published our Gender and Ethnicity Pay and Bonus Gap report for 2020.
 

Loneliness and Isolation report

Loneliness and Isolation report

Over a year long project, involving more than 600 residents, we investigated how we can overcome loneliness and isolation in our communities.

Optivo policies

Optivo policies

​We have a number of policy documents available on our website.

ASB diary sheets

ASB diary sheets

When you report an incident of anti social behaviour we might ask you to complete our diary sheets.

Modern Slavery and Human Trafficking Statement

Modern Slavery and Human Trafficking Statement

We’ve a zero tolerance approach to modern slavery or exploitation of any kind.

Money Guidance Team Statement

Money Guidance Team Statement

Our Money Guidance Team Statement outlines how we're helping residents through the hard times.
 

Our asbestos Leaflet

Our asbestos Leaflet

Read our leaflet  for more information about where asbestos containing materials are found, and what to do if you think you've any in your home.

Our commitment to inclusion

Our commitment to inclusion

Here's how we'll create an exceptional place to work where everyone feels included.

Our co-creation framework

Our co-creation framework

We set out how we'll make co-creation a major priority for the organisation.

Housing (Leasehold or Shared Ownership) Summary of Cover

Housing (Leasehold or Shared Ownership) Summary of Cover

Putting it right leaflet

Putting it right leaflet

We're sorry if we didn't meet the high standards we set ourselves. Our Putting it right leaflet outlines how we will work with you to find the best solution to your complaint and...

Get Involved and make a difference: What are the options?

Get Involved and make a difference: What are the options?

Financial statements

Financial statements

Read the annual financial statement for Optivo for the year ending 2020/21.

Resident Involvement Annual Review for 2020/21

Resident Involvement Annual Review for 2020/21

Read more about the achievements of the Resident Scrutiny & Involvement team during a very challenging year in 2020/21.

ESG Summary Report

ESG Summary Report

Our Environmental, Social, and Governance (ESG) Summary Report brings together our highlights.

Building insurance policy for homeowners and leaseholders

Building insurance policy for homeowners and leaseholders

In you live in a Shared Ownership home or are a leaseholder in a block of flats which Optivo insure you can find the main provision here.

Our strategic plan

Our strategic plan

Our plan to work together with our residents to make a real and lasting difference to people’s lives.