Our policy documents can be found below. You can use the search bar below to refine your search and find the policy document you requre.
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This policy outlines our approach to letting and managing garages and parking bays.
We outline how we recover and then let abandoned homes.
We outline our approach to obtaining access to your home (includes gardens and other outside areas).
Our policy outlines our zero tolerance to fraud, bribery and corruption.
Our policy advises how we'll prevent and reduce arrears and other debts.
We set out our approach to charging residents for repairs and the related costs they're responsible for.
We outline the principles by which we buy works, goods and services and achieve value for money.
We outline our approach to recovering costs for services we may provide for residents.
We outline what you can expect from our day-to-day repairs service.
We set out our approach to shared ownership resales.
We explain our approach to domestic abuse.
We outline the housing options we offer and who can access them.
Our policies outline our commitment to safeguarding adults and children.
We outline what to do if you dispute how we've calculated service charges and what we’ll do to resolve it.
We look at when we may give gifts and the standards we must follow when we do.
We look at the types of tenancy agreements for our rented homes* and what constitutes tenancy fraud.
We outline our approach to the VRTB scheme we're taking part in as part of a pilot in the Midlands.
We outline our approach to managing window restrictors (as a way of preventing falls from height).
We outline our duty of care during winter weather and adverse conditions (e.g. snow, ice).
We've produced a number of strategies that outline our approach to achieving Optivo's objectives.
We outline our approach to dealing with pets in a residents home.
We state how and when we'll service heating and hot water systems (such as your boiler).
We describe the approach we take when changing annual rents and setting new rents.
Here's our approach when we ask you to move from your home, either on a temporary or permanent basis.
Our promise to you is your new home will be clean, safe, secure and in good repair.
We outline our approach to extending leases.
We aim to set out the general parameters for how Optivo will interpret all its policies for home owners.
This policy outlines the rules for mobility vehicles in our homes.
This policy outlines when you can claim compensation and how we’ll compensate you.
This Policy sets out our approach to allocations in our student and keyworker accommodation.
The process we use to recruit and retain employees is fair, consistent, open and transparent.
Our policy outlines how we check the suitability of individuals to work in certain roles.
This Policy explains how and when we will use our discretion to buy back shares (equity) from shared owners.
This Policy sets out our approach to shared ownership staircasing.
Our Policy outlines our commitment to help stamp out modern slavery and human trafficking.
This Policy details how we’ll carry out our legal obligation under the Equality Act 2010 to make reasonable adjustments for disabled people. For more information, please read...
We're committed to the highest standards of conduct, quality, probity, openness and accountability.
This Agreement sets out the terms and conditions Suppliers must agree to when providing goods and services.
Our ASB outlines how we deal with anti social behaviour, including hate incidents or crimes.
Outlines our approach to the use of visible and hidden cameras used in closed circuit television (CCTV).
We've clear rules and procedures in relation to the receipt of gifts, hospitality and other probity matters
We outline the standards of conduct that we expect Optivo staff to maintain.
We outline how collect, use and store your data in line with the Data Protection Act and UK GDPR.
Our IT Acceptable Use Policy sets out your responsibilities to help protect Optivo when using our network, systems, or equipment issued to you.
We explain how you can make a complaint and the complaints process we'll follow.
Policy documents and useful terms of reference for our involved Resident Governance members.