Service Charge Dispute Resolution policy

Publication type: guides

As an Optivo resident, you may need to pay for any communal services that are provided. We call these service charges. 

When calculating service charges we always try to make sure we:
  • Calculate them correctly and fairly
  • Follow the legal consultation requirements (these only apply to variable service charge payers).
Our Service Charge Dispute Resolution policy outlines what action you can take if you feel we have not done this, and what we’ll do to resolve your dispute.

Read our Service Charge Dispute Resolution Policy.

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