Unacceptable Behaviour Guidance for customers

Publication type: Strategies


We’re here to help and will always be polite and courteous. We expect the same in return and we have zero tolerance for verbal abuse or the use discriminatory language.

We also class behaviour as unacceptable if the nature of frequency of contact with us stops us dealing effectively with your or other customers’ enquiries.

For more information, please read our Unacceptable Behaviour Guidance for customers [PDF 64KB]