Jane Porter

Role: Chief Operating Officer

image: Jane Porter – Executive Director Operations
Jane is the Chief Operating Officer at Optivo, having held executive roles at AmicusHorizon since 2009. 
Jane has worked in housing for over 30 years and has held senior executive roles in housing management, development and home ownership.
Jane is passionate about delivering excellent customer services. She has delivered sector leading performance through the use of real time data, segmentation and customer insight. She has driven continuous improvement and efficiencies through her vision and enthusiasm for technology solutions including predictive analytics, Robotic Process Automation, Artificial Intelligence, Internet of Things and bots. 
She has strategic responsibility for the following services: 
  • Housing Management
  • Asset Management (including Direct Labour Operation)
  • Customer Experience Team – our award winning call centre
  • Income Management
  • Home Ownership
  • Social Impact
  • Health & Safety 
  • Legal Services
  • Technology and Transformation
  • Residential Care Homes
  • Fresh Visions Charity

Other members of our Executive Team...

We're here to help...

As a very large housing provider, we don’t always get everything right. If you feel we’ve failed our service standards or would like to make a complaint, our Customer Experience Team is here to help.
We make it easy for you to contact us by providing different channels (as listed here).
Contacting members of our Executive Team directly (e.g. on social media or by email) isn’t the appropriate channel and doesn't make it easier for us to deal with your enquiry. Contacting us in this way can delay us being able to help you, as we don’t monitor their accounts or email addresses for customer enquiries.
We recommend using MyAccount (our online service) and, for emergencies, calling us on 0800 121 60 60.