Our approach to co-creation

Co-creation is a major priority for us here at Optivo. It's an integral part of our strategic approach and something we embed into our work.

Our strategic plan sets out our ambitions to transform Optivo’s services to deliver sector-leading customer satisfaction. And it makes a commitment that ‘this change will be co-designed and co-created by colleagues, residents and board members working together as one team'.

Why is co-creation important to us?

Co-creation can involve residents, staff or external partners. There are four key reasons why working collaboratively with residents is so important to us:

1) We build houses, but residents make them a home.

As a matter of principle, we believe it’s right that residents are able to shape major decisions that effect their home and their community.

2) Affordable housing residents aren’t able to easily swap landlords if services aren’t up to scratch.

So it’s vital residents feel empowered to tell us where we’re getting things wrong and can co-design solutions to put things right.

3) Involving resident ensures we deliver services in a way that they really value.

By understanding what residents really want and focusing on these priorities, we can target our resources and secure better value for money.

4) We want our services to continually improve to meet evolving resident expectations and changing needs.

We can only do this effectively by working together.

Our co-creation framework

We've created a co-creation framework that sets out how we’ll deliver our objectives.

It explains what co-creation means for Optivo and the strategic approach we’ll take to embedding it in our work. Read more.

Read our co-creation framework

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Want to get involved?

If you're interested in getting involved in shaping our services then the first step is to get in touch with our friendly Resident Scrutiny and Involvement Team.

The quickest and easiest way to do this is online using our online form. Alternatively you can contact us through our online service MyAccount or call us on 0800 121 60 60.

Become an involved resident