Anti social behaviour

Image: woman covering ears

Anti social behaviour (ASB) is behaviour that has caused, or is likely to cause, harassment, alarm or distress to another person.

We take reports of ASB very seriously as we know it can affect your quality of life and are here to help.

What IS anti social behaviour?

  • Playing loud music
  • Verbal or physical abuse
  • Arguing and slamming doors
  • Letting dogs bark too much or foul public areas
  • Offensive behaviour
  • Dumping rubbish (fly tipping).

What IS NOT anti social behaviour?

  • Babies crying
  • Cooking odours
  • One off parties/BBQ where there’s no evidence further problems will occur
  • Normal behaviour occurring at unusual times, for example, due to different working patterns and providing the resident is being considerate.
  • Clash of lifestyles including cultural differences
  • Children’s play
  • Noise transference due to poor sound insulation
  • Bonfires.

More information:

Find out more about our approach to dealing with anti social behaviour below.

How to report ASB?

You can report incidents of ASB by contacting us. The quickest and easiest way to report anti social behaviour is online using MyAccount.

Report ASB

There are a number of other ways to get in touch.

When you report an incident of ASB these will be passed to one of Housing Officers or ASB Officers, depending on what is being reported. They’re trained to help and find a way forward.

They’ll ask you about the problems you’re having and assess the risk to you by completing a short risk questionnaire. They’ll then create an action plan with you and tell you who’ll be dealing with your case.

They may ask you to keep a record of the ASB issues you’re having. You can do this by completing our ASB incident diary sheets (full details and link below).


Ways to record ASB

Paper diary sheets:

If you’re experiencing noise nuisance, you can download our ASB Incident Diary Sheets. You’ll need to log the noise over a two-week period, we’ll review these before deciding the best steps to take to help with your report.

Before you do so, please get in touch with us to make a new report of ASB. This will ensure we keep an eye out for when you return your ASB Incident Diary Sheets.

You can return these to us either by post, email or using our online service MyAccount. You can find our contact details here.

Download diary sheets

When completing the ASB Incident Diary Sheets, it’s important to follow 3 simple rules:
  1. Fill in the diary entry as soon as possible when the incident is fresh in your mind.
  2. Fill in a new diary entry for each incident within the 2-week period. There’s a section at the top of each diary entry for the time and date.
  3. Write down everything you see and hear in as much detail as possible quoting exact wording where relevant i.e. verbal abuse.
It's a good idea to collect other evidence to back up the diary such as:
  • Police or other agency reference numbers
  • Photos - Please refer to any photos on your diary entry.
  • Recordings of the noise - You have access to The Noise App which sends recordings directly to us. Please let us know if you’d like to register.
ASB Incident Diary Sheets help when we progress cases to court as it provides an accurate record of what you’ve experienced, in your own words.

If we’re currently investigating your report of ASB, you may be asked by your case officer to complete diary sheets. You can follow the same guidance above to do so.

Please contact us if you need help.

image: noise app logoThe Noise App:

You’ll need to contact us and let us know you’ll be registering to the Noise app so we can check the recordings after the two week period.

If we don’t receive any recordings in that two week period the case won’t be investigated further.

To start you need to download the app.

  • For iPhone users go to the “App Store” and search for “The Noise App” and tap “Get” or “Install” to start the download.
  • For Andorid users go to the “Play Store” and search “The Noise App RHE” and choose “Install” after selecting the app.
Download Noise App

When you open the app you'll be asked to create an account. As part of this process you will be asked who you want to report the noise matter to (in this case, Optivo). Full details on how to send your noise recording to us here at Optivo can be found in the user guide or YouTube video below.

 Download user guide

What happens when you report ASB?

When you report ASB to us we'll agree actions with you.

It’s very important you follow these actions as they help us take the case further. If you don’t we’ll be unable to progress the matter and may have to close the case.

In some cases, we may suggest mediation. Mediation is a good way of resolving disputes without the need to go to court. It involves an independent third party - a mediator - who helps both sides come to an agreement.

If mediation is appropriate to help resolve your anti-social behaviour case, we’ll expect you to take part before we progress with further action.

Read more about the process in our ASB policy.

The graph below shows the average time it takes to resolve ASB cases here at Optivo*:

Graph showing time it takes to deal with ASB cases at Optivo

*Data based on analysis of Optivo cases in 2019.


What to do in an emergency?

If the incident is serious or life-threatening, please call 999 immediately and speak to the emergency services.

If the incident involves a crime not requiring an emergency response, please call 101. For example if:

  • Your car has been stolen
  • Your property has been damaged
  • You suspect drug use or dealing in your neighbourhood
  • Give the police information about crime in your area
  • Speak to the police about a general enquiry

Community Trigger

We attempt to resolve all ASB complaints quickly and will work with partner agencies where appropriate. 

If you’ve reported ASB to us and feel the action we’ve taken isn’t helping to tackle the problem, then there are a number of things you can do:
  • You can go through our internal complaints process or

  • If you want to speak to someone independent you can contact your local authority to request a ‘Community Trigger’. The Community Trigger allows your local authority to carry out a case review and make any recommendations for either ourselves or partner agencies to help resolve the issues you’re having .

    You have to have reported three separate incidents to either the Police, ourselves or the Local Authority within a six month period to be eligible for this type of review.You can search the Community Trigger directory to find the details of your local authority.

Also in this section:


How to deal with fly-tipping?

image: fly-tipping

Dumping rubbish (fly-tipping) is not only illegal, but it’s also unsightly and creates a negative impression of our estates.

If fly tipping is an issue where you live, report this to us. We can then take the necessary action to remove it from your neighbourhood and look to pass the costs involved onto the perpetrators.

Report it