Safeguarding

We want our residents and their families to live a life where they’re free from all forms of abuse. We’re committed to safeguarding the wellbeing of adult residents and children living in our homes.

As a responsible landlord, we have a duty to report all instances of abuse or suspected abuse.

We work in partnership with local authorities, child care agencies and adult social care teams. We’ve a policy and procedure in place for referring children, young people and adults at risk .

If you’re concerned about something you’ve seen or heard relating to an Optivo resident, please contact us to report it.

Anyone raising a concern that a child or adult is being abused or neglected will be taken seriously and we will act promptly and appropriately.

Want to find out more? Full details about our approach to Safeguarding can be found here:

Safeguarding Adults Policy
Safeguarding Children Policy

Also in this section:

Repairs & home improvements
Making a payment
- Problems making a payment?
- Rent and Service Charges
Making comments & complaints
- Our self-assessment against the Housing Ombudsman’s Complaint Handling Code
Fire safety & cladding
Safer communities
Leaseholder & Shared Owners
- Homeowners living in apartment blocks
Living in your home