Making a payment

Image: a woman making an online payment

You can pay your rent or service charges online using our website, by Direct Debit, over the phone or in person at one of the many nationwide PayPoint locations.

 

Change to payment provider from 1 April

Please note: From 1 April 2022 we’ve switched from Allpay to PayPoint as our rent and service charge payment provider.  We know paying and keeping track of your rent and other charges is important to you. We want to reassure you that it will still be simple for you to make a payment to us.

Read more about how this change could affect the way you pay your rent. 

 

A couple paying their rent using a mobile phone
Online payments

You can securely pay your rent and service charges online at any time.   

Making a payment online is easy:

  1. Enter your eight digit tenancy reference number (this can be found on your tenancy agreement and on any letters you've recieved from us)
  2. Tell us how much you want to pay
  3. Enter your payment card details and click ‘Submit’.


Make a payment now

You can also download the Optivo PayPoint app to make payments on your smartphone or tablet. Select the device you have to find out more about the app: 


If you’re logging in to PayPoint for the first time or want to make a guest payment, you’ll need a 19 digit reference number. We've written to you with this unique reference number. Or you can request it by emailing: PayPointAdmin@Optivo.org.uk remembering to tell us your name, address and tenancy reference number.
 

 

Other ways to pay...

There are lots of other different ways to pay your rent and service charges. We recommend direct debit as it's one of the easiest.

Pay in person at over 28,000 locations across the UK

You can pay your rent at any shop or outlet that displays the PayPoint logo. You will need to take your Rent Card with you. Find your nearest payment outlet.

You should recently have receieved a new Rent Payment Card from us as your old payment card will not work from 1 April 2022. 

If you don't have a card or if yours is lost or damaged, you can request a new one by calling us on 0800 121 6060.

Pay by Direct Debit

You can call us on 0800 121 6060 and we'll help you set up a Direct Debit. It's the easiest way to pay as your payments are automatically taken from your account each month.

Pay by internet banking or standing order

If you want to make an internet payment or set up a standing order, you can do this by a BACs payment or faster payment using the bank details below. 

Please use your eight-digit tenancy number as the payment reference.

 

Our bank details are:

Barclays Bank plc
Sort code - 20-65-63
Account number - 30659967

Pay by link

We can send a secure payment link to your phone or email adddress that you can click on to make a payment.  Please contact us 0800 121 60 60 to request one.

You should never make a payment to Optivo unless you know the request has come from us.
 

Pay by phone

To pay your rent by phone you can give us a call on 0800 121 6060, Monday to Friday between 9am-5pm.

Please make sure you have your eight digit tenancy reference number handy and a debit or credit card to make your payment.


Want to view your rent statement or service charge information?

image: a couple holding a piggy bankAt Optivo, you can keep track of rent payments and service charge information 24 hours a day using our online service MyAccount.

Go to MyAccount

MyAccount is the quickest and easiest way to keep up to date with your payments and also allows you to report repairs and contact us at a time and place convenient to you!

You can find out more about rent and service charges here.
 

Problems paying your rent? 

Making payments for your rent and any service charges due is important. If you're worried about your finances and are struggling with work or benefits at the moment, we have lots of information available to help you:

If you ever want to discuss your rent account with us then you can make a request to do this online using MyAccount.

Discuss your rent account

Our Income team may call customers to discuss payment plans Monday to Friday between 8am – 7pm and Saturdays between 9am -3pm.



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