Coronavirus: Repairs service update

Last updated: 24 November 2020

The government recognises the importance of safe housing, so in line with their guidance we’re still running a full repairs service. This means you can continue to report all repairs to us in the usual ways as normal.

We're facing a very high demand for repairs at the moment and we’re also working through the backlog of work created by the earlier lockdown. A shortage of certain materials (including plaster and timber) is also having an impact.

You may be experiencing some delay in having repairs carried out in your home. We’re really sorry about this and are doing our best to speed up how quickly we get out to see you and reduce waiting times.

For carpentry and plumbing work especially, you may need to wait up to six weeks for routine works. The good news is we’ve been carrying out emergency work ever since the first lockdown in March 2020.

We appreciate your patience in this challenging period, as well any effort you make to provide access for us to complete the work.

In the meantime, to help improve the situation, we’re bringing in new external contractors in Sussex and we’re recruiting more trades people for our in-house team in London. We hope to hope to be back to our usual response times after the Christmas break.

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Coronavirus: Repairs service update

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