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Coronavirus: Repairs service update

image: an Optivo team member making repairs

Last updated: 6 July 2020

We’re continuing to follow Government advice on the Coronavirus.

The Housing Minister has recently written a letter to social housing residents to update them on the vital steps being taken to support them as plans are announced to reopen society.  Read the letter here.

Following the latest government advice, we’ve now resumed our full repair service.

You can now report all repairs to us in the usual ways.

The fastest way to report repairs is through MyAccount.

We’re currently working through a backlog of more than 5,000 repair jobs. We’ll aim to complete repairs as soon as possible but please be patient with us if it takes a little longer than usual.

Essential electrical safety inspections

Essential electrical safety inspections

We're continuing essential electrical safety inspections to ensure there's no risk to you or others. 

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Fire safety inspections

Fire safety inspections

We’re still carrying out fire safety work inspections and repairs in line with Government guidance.

Read more
Gas servicing and heating repairs

Gas servicing and heating repairs

Find out about annual service appointments and who to contact about gas and heating repairs.

Read more
Planned works programme update

Planned works programme update

We’re restarting our planned works programme on 1 June following new government guidance.

Read more


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Coronavirus updates