Coronavirus: Repairs service update

image: an Optivo team member making repairs

Last updated: 6 July 2020

We’re continuing to follow Government advice on the Coronavirus.

The Housing Minister has recently written a letter to social housing residents to update them on the vital steps being taken to support them as plans are announced to reopen society.  Read the letter here.

Following the latest government advice, we’ve now resumed our full repair service.

You can now report all repairs to us in the usual ways.

The fastest way to report repairs is through MyAccount.

We’re currently working through a backlog of more than 5,000 repair jobs. We’ll aim to complete repairs as soon as possible but please be patient with us if it takes a little longer than usual.



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