* View a full list of emergency and essential repairs: Issues which could, or have already, caused significant damage to your home such as roof leaks, flooding, fire or structural damage Total loss of electricity, mains water, hot water and/or heating Works within external and communal areas such as groundworks (fencing, paving etc.), decoration and communal lighting Safety checks such as gas boiler servicing, legionella, asbestos, fire-safety, electricity checks (and any urgent works resulting from these checks) Any repair required which poses a potential danger to the public Water leaks from a water-pipe or riser on the landlord side of the stopcock which is causing flooding Making homes safe immediately after a flood e.g. checking electrics Dealing with the effect of severe storm damage (after the storm has passed) Risk of falling masonry or structural collapse or collapse of ceilings Total loss of electricity supply or loss of a power or lighting (but excluding a loss caused by a power company) Unsafe electrical fittings (excluding resident-owned appliances ) Breaches of security to outside doors and windows (broken glazing will be boarded, replacing glazed units is resident’s responsibility) Fixing a gas leak (if a gas leak is suspected you should call the National Grid) Blocked drains, soil pipes and/or toilets Loss of heating and/or hot water Emptying cess-pits Pumping station failures Passenger lift breakdowns Personal mobility lift breakdowns (where we’re responsible for repairs and servicing) Insecure communal door access Grab-rails/stair hand-rails (Where these are needed to enable a resident to be discharged from hospital or a place of care) Loss of washing facilities including baths, basins, showers, pumps to showers and ‘Gerberit-type’ toilets Loss of drinking water on the landlord side of the stopcock. Evacuation management services Hard-wired smoke detectors.
Also in this section: Fire safety & cladding FAQs about cladding and fire safety remediation costs Fire safety advice Fire safety – robust procedures in place Lobbying the government Our commitment Repairs & home improvements Coronavirus: Repairs service update Repair responsibilities Home improvements Making a payment Problems making a payment? Rent and Service Charges Making comments & complaints Our self-assessment against the Housing Ombudsman’s Complaint Handling Code Safer communities Anti social behaviour Safeguarding Domestic abuse Crime Leaseholder & Shared Owners Homeowners living in apartment blocks Living in your home Fire safety Dealing with pests Asbestos Fly tipping Your tenancy agreement Water Estate and neighbourhood services Lifts
