Essential electrical safety inspections

image: member of staff making electrical changes

Last updated: 5 November 2020

As a responsible landlord, Optivo must ensure your home is safe and there’s no risk to you or others in the building due to electrical faults, this is why it’s very important we continue to carry out safety inspections. 

Our contrators may contact you to book an appointment to carry out an electrical safety inspection in your home. Please see a list of our contractors below:
  • London - Niblock Electrical
  • Kent - Terry Baker Electrical
  • Sussex - Booker & Best Ltd
  • Midlands - J Bryant
We understand you may have concerns regarding the current Covid-19 situation. We’d like to reassure you that we, and our contractors, take this very seriously and we'll closely follow government guidelines in order to keep you and our engineers safe.
Our contractors will equip their engineers with Personal Protective Equipment (PPE) including masks, gloves, disinfectant wipes and gels so they can carry out the inspection as safely as possible. The engineers will maintain a two-metre distance from you while they carry out the inspection and we ask that you do the same.
This is our legal responsibility. Under the terms of your tenancy you’re also obliged to provide us access when it’s necessary for us to carry out servicing or repair work within your home.
When our contractors contact you, they’ll let you know exactly how they’ll carry out the work. You’ll find more details in the FAQ below. However, if you’ve further questions, please contact us.

What happens if any member of my household develops COVID – 19 symptoms during the work?

Please let us know immediately if a member of your household develops symptoms. These include: a high temperature, a continuous cough, and a loss of taste or smell. Work will stop immediately and restart after your 14 days of self-isolation has ended. Our contractor will ensure you have basic cooking and washing facilities before they leave. If you’ve been told to self-isolate and work has not yet started in your home, please let us know. This is vital for the safety of our staff and others.

Can I refuse/stop the work if the operatives are not wearing the correct PPE?

We want to reassure you that it is unlikely our contractors won’t be wearing the correct PPE (high-visibility jackets, safety boots, gloves and optional face masks) as they have been thoroughly briefed. However, please contact us immediately if workers are not wearing the correct PPE or fail to wipe down the working area.

I’m classified as vulnerable. Do I have to allow the work?

The latest government guidance confirms that planned works can go ahead and we will ensure strict adherence to the guidance and our contractors’ safe method of working. We can also delay the works if you wish.

I’m currently on furlough. What will happen if I have to work at home while operatives are there?

We’ll make arrangements with you to continue the work as normal without disruption to your job.

I’m self-isolating. Do I have to allow the work?

If you are self-isolating, we will make an appointment after the 14-day quarantine period, or when your symptoms have gone.

I am worried about allowing workers into my home

Your safety, and the safety of our workers, is incredibly important to us. We’re following Government guidelines and we have implemented very strict measures for our contractors to follow while working in your home.

These include: operatives wearing personal protective equipment (PPE) and adhering to social distancing; spraying work areas with anti-viral solutions and wiping down with antibacterial wipes; keeping the number of operatives working on one job to a minimum.

What PPE should operatives be wearing?

Personal Protective Equipment (PPE) protects the user against health or safety risks at work.

It can include items such as safety helmets, gloves, eye protection, high-visibility clothing, safety footwear, safety harnesses and face masks / coverings. 

The PPE the workmen at your home should wear depends on the nature of the works they will be carrying out. At the minimum, the workmen will be wearing high-visibility jackets and gloves.

The government’s guidance states social distancing is more important during this crisis. Depending on the type of works, our contractors will ask you to stay in a different room or keep a distance of two metres or more from them while they’re working in the property.

Will Optivo provide my household with personal protective equipment (PPE) during work at my home?

All our contractors will provide their operatives with the appropriate PPE. We’re unable to provide our residents with PPE, but we ask that you keep a minimum of two metres away from the operatives at all times. 

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