Job opportunity - have your voice heard!


24 June 2018

Image: Involved residents smilingHave your voice heard by joining our Customer Experience Committee (only open to Optivo residents).

This is a paid role, with further information about this detailed in the application form below.

Are you active in your local community? Do you have an understanding of residents’ concerns?

Are you passionate about using technology to enhance the Optivo customer experience?

The Committee’s role is to support the Board achieve strategic objectives around customer service, ensuring the Group embraces technology and innovation to achieve these aims. Specifically it will:

  • Champion the implementation of the Group’s digital agenda and channel shift
  • Support the development of cutting edge customer facing strategies and cultures
  • Support the development of and monitor implementation of the IT Strategy
  • Oversee and monitor customer service KPI’s including repairs
  • Inform the Board of any emerging risks.

The scope of the Committee’s role covers services provided to customers of all housing tenures, including general needs, home ownership, retirement housing, supported housing, key worker housing,
student accommodation, market rent, temporary housing and any other commercial housing.

We’re looking for candidates with the following skills:

  • Customer service experience
  • An understanding of residents’ concerns / active in local community
  • Confident user of IT
  • An understanding of value for money
  • Supports our 2020 Vision
  • Enthusiastic and committed to enhancing the digital offer for Optivo residents.

Please submit a completed application form (see below) along with a copy of your recent Curriculum Vitae (CV) by email to:

For an informal discussion, please contact Alison Wignall, Director of Governance, on 0800 121 60 60.

The closing date is 5pm on Wednesday 25 July 2018.

Supporting documents: