Energy efficiency advice

Image: A family being energy efficient

Energy efficient homes are great for the environment, and they can also have a hugely positive impact on the lives of our residents too.

As well as being more comfortable, an energy efficient home can help you stay healthy and save you money on your utility bills.

How do we make our homes energy efficient?

We run home improvement projects, also known as ‘retrofit’, which includes things like insulation in the walls and the loft, draught proofing and secondary glazing.

We also install renewable technologies, such as air source heat pumps, and trial new smart technology.

We’re striving to reduce our environmental impact to help manage our costs and to be a more responsible business. Here’s more detail on how we’re doing this.

We can help you reduce your energy bills

Due to the coronavirus, we will not be carrying out our regular home visit service to offer energy advice. However, our free energy advice service is being delivered over the phone!

To book an appointment please call 0300 365 3005 or email
Image: Optivo resident Bukola explains how being energy efficient has helped save her money
Bukola (pictured) is just one resident who has really benefited from their help after her energy company mistakenly landed her with a £640 bill.

As well as negotiating her a refund, our advisers were able to find her a much cheaper deal with another company.

She said: “This is a fantastic service and I would recommend more residents using it. There are potentially many more people out there like me who are paying bills that are much too high, and I advise everyone to double check the amounts.”

Water efficiency advice

image: piggy bank next to a running tap, to signify water efficiencyIn partnership with water companies, we are offering customers a free home visit.

We fit free water-saving gadgets and offer tailored advice on how you can make savings so you can save money on your water and energy bills.

Using less water will save you money if you are on a water mater but many people don’t realise that using less hot water could also save you even more money on your energy bills.

Your water use (for showers, baths, washing up etc.) is the second biggest part of your energy bill, comprising around a fifth of the total bill, this is on average about £140 per year.

Our team of advisors can help you save water, energy and money
  • Get the latest water-saving gadgets professionally fitted around your home
  • Get expert advice on how to reduce your bills
  • Get a free benefits entitlement check and debt advice.

Sussex Fuel Voucher Scheme

Do you live in West Sussex, East Sussex or Brighton and Hove? Are you on a pre-payment energy meter, but struggling with your finances at this difficult time?

If the answer’s yes to both questions, the Sussex fuel voucher scheme could help you. Find out more here.

How can we help?

Our Priority Services are free and could help you, your family or your friends benefit from additional support from us so we can respond quickly to any particular needs.

For more information about how Priority Services work and what we're doing with other utility companies to promote them watch our short video below or find out more here.

If you would like a visit from an energy or water adviser, or you would like information from the wider team here at Optivo, please get in touch using our easy online form.

Get in touch

Top energy-saving tips:

Read our top tips to help you save energy and cut the cost of your bills:


Turning your appliances off completely when they’re not in use, instead of keeping them on standby, can save you up to £30 per year.


Loft and cavity wall insulation not only helps to keep heat in during the winter, but also keeps heat out during the summer. In particular loft insulation prevents the heat accumulating in the day from entering the house.

Loft and cavity wall insulation not only helps to keep heat in during the winter, but also keeps heat out during the summer. In particular loft insulation prevents the heat accumulating in the day from entering the house.


In the Kitchen

Small changes can save you up to £50 per year, including:
  • Filling up a bowl in the sink to do the washing up rather than leaving the tap running
  • Only filling the kettle with the amount of water you need
  • Using fuller loads in the washing machine to reduce the number of cycles
  • Allowing food to cool down before putting it in the fridge
  • Use kitchen fans to remove warmer air during the summer months.


You can save a lot on electricity if you turn lights off in unused rooms. Also, switching to LED bulbs can save you around £35 per year.


  • Keep furniture clear of radiators to allow the warm air to circulate around the room.
  • Consider fitting a radiator reflector panel that can reduce the heat lost through external walls.
  • Do not dry your clothes on the radiators. Drying your clothes in this way reduces the heat in the room and it causes condensation issues.


Compare energy tariffs online – the best deals are offered to new customers and there are also discounts for paying by direct debit.


Keep room thermostats low during the summer months (July, August & September) to avoid the central heating coming on

Lowering your thermostat by just 1ºC can save you up to £30 per year. The recommended temperature for your living room is 21ºC, and it’s 18 ºC for the rest of your home.