Our performance


image: our strategic planOur new Strategic Plan 2020-25 sets out our exciting plan for the next five years.

It’s called ‘Co-Creating Our Future’ and looks at our ambition to be Britain’s best social landlord and one of the best providers of new, high quality, affordable homes.

We’ll deliver our mission and 2020-25 vision through six strategic priorities:

  • Invest in the quality, safety and environmental sustainability of homes
  • Provide great customer experience
  • Be a leading provider of high quality affordable new homes
  • Creating jobs and training opportunities in our communities
  • Be an inclusive employer
  • Run an efficient business.

You can read more here.

You can find out more about our current performance status below:

  Current status (May 2020) Target
(May 2020)

End of year target
(March 2021)

Meeting target?

Invest in the quality, safety and environmental sustainability of homes

% Satisfaction with quality of home* 91% (March) 90% 90% NA
% Homes with SAP rating 69 or more 66% 66% 68% Yes
% Satisfaction with repairs* 98% (March) 97% 97% NA
         

Provide great customer experience

% Satisfaction overall with landlord* 95% (March) 93% 93% N/A
         

Be a leading provider of high quality affordable homes

New homes (starts) 70 81 1,000 No
         

Creating jobs and training opportunities in our communities

Number of people into jobs and training 32 66 1,000 No
         

Be an inclusive employer

% Satisfaction with employer* 84% (March) 80% 80% N/A
         

Run an efficient business

% Operating margin 24.5% 24.3% 24.3% Yes
% Current arrears 8 week average (GN & HOPS) 4.54% 4.50% 4.50% No

*Latest figures from March 2020 - we will restart surveying residents and staff in July 2020