Contact Us

contact us

Coronavirus update:

We need your help so we can be there for the residents that need our support the most. At the moment our call centre is experiencing a very high number of phone calls, so we'e asking people to only call us if you have an emergency.

For all non-emergency enquiries please contact us using our online service MyAccount. We also have a range of information available on our website. For our coronavirus updates, please visit

Been told to self-isolate? If we’re due to visit your home it is critical you let us know beforehand. This is vital for the safety of our staff and others. Our contact details are listed on this page.

We appreciate your understanding at this time.

Need to get in touch?

The quickest and easiest way to contact us is through our online service MyAccount (for emergencies, please call us).

Email us now

We’re available to help with customer enquiries Monday to Friday between 9am and 5pm. Outside of these hours, we run an out-of-hours service for emergencies only.

Email us using MyAccountimage: Myaccount logo

MyAccount is your free safe and secure online service. If you login and email us using MyAccount, you can keep track of your conversation history with us.

With MyAccount, you can also manage your rent, repairs plus lots more from the comfort of your own home.

Email us now

Other ways to contact us...

image: telephone icon
You can call us on 0800 121 60 60.
We’re available from 9am to 5pm Monday to Friday. An emergency service operates outside these hours.

We may take longer to answer calls in the morning (between 9am and 11am) as this is our busiest time. The quickest way to contact us for non-urgent enquiries is through MyAccount.

image: Online chat iconOnline Chat:
You can talk to one of our advisors using our online chat facility. This service is available Monday to Friday between the hours of 9am to 4.45pm.

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If you’d like to write to us, you can send a letter to the following address:

Optivo, Building 1060, Cornforth Drive, Kent Science Park, Sittingbourne, ME9 8PX.

image: visit us iconArrange a meeting (appointment only)
If you prefer to come and talk to someone in person, it’s possible to arrange a meeting at one of our local offices.

The address details for our local offices are listed here.

Please note: you need to contact us in advance to arrange a meeting. The easiest way to contact us to arrange an appointment is emailing us through MyAccount.