Contact us

contact us

Our standard office hours are Monday to Friday between 9am and 5pm. Outside of these hours we run an out-of-hours service for emergencies only.

image: warning iconBeen told to self-isolate? If we’re due to visit your home it is critical you let us know beforehand. This is vital for the safety of our staff and others. Our contact details are listed on this page. For further coronavirus updates click here.


Email us using MyAccount:
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The quickest and easiest way for people to get in touch is using our online contact form in MyAccount. This can be used by everyone; existing Optivo residents and the general public.

As well as sending us messages residents can also use MyAccount to manage their rent and repairs (plus lots more!) from the comfort of their own home.  If you login and email us using MyAccount, you can also keep track of your conversation history with us.

Email us now

Other ways to contact us...

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You can call us on 0800 121 60 60.
We’re available from 9am to 5pm Monday to Friday. An emergency service operates outside these hours.

We may take longer to answer calls in the morning (between 9am and 11am) as this is our busiest time. The quickest way to contact us for non-urgent enquiries is through MyAccount.

If you call us, please remember our staff are here to help you and should not be subject to abuse. We have a zero tolerance on verbal abuse or the use discriminatory language. We’ll end calls if such language is used.

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If you’d like to write to us, you can send a letter to the following address:

Optivo, Building 800, Guillat Avenue, Kent Science Park, Sittingbourne, ME9 8GU.

Image: noticfication iconPlease note: With the ongoing lockdown putting pressure on national postal services, we’re experiencing some delays with our post. If you’re waiting for a letter from us, or have sent us something we’ve not yet responded to, be aware this could take a little longer than usual. Read more.

image: visit us iconArrange a meeting (appointment only)
If you prefer to come and talk to someone in person, it’s possible to arrange a meeting at one of our local offices.

The address details for our local offices are listed here.

Please note: you need to contact us in advance to arrange a meeting. The easiest way to contact us to arrange an appointment is emailing us through MyAccount.