Contact us

contact us

We’re available to help with customer enquiries from Monday to Friday between 9am and 5pm. Outside of these hours, we run an out-of-hours service for emergencies only.

For all non-emergency enquiries please contact us using our online service MyAccount. We also have a range of information available on our website. For our coronavirus updates, please visit

Been told to self-isolate? If we’re due to visit your home it is critical you let us know beforehand. This is vital for the safety of our staff and others. Our contact details are listed on this page.

Please note: If you call us, please remember our staff are here to help you and should not be subject to abuse. We have a zero tolerance on verbal abuse or the use discriminatory language. We’ll end calls if such language is used.

Email us using MyAccountimage: Myaccount logo

The quickest and easiest way for residents and non-residents to contact us is online using MyAccount. 

With MyAccount, you can manage your rent, repairs plus lots more from the comfort of your own home.

If you login and email us using MyAccount, you can also keep track of your conversation history with us.

Email us now

Other ways to contact us...

image: telephone icon
You can call us on 0800 121 60 60.
We’re available from 9am to 5pm Monday to Friday. An emergency service operates outside these hours.

We may take longer to answer calls in the morning (between 9am and 11am) as this is our busiest time. The quickest way to contact us for non-urgent enquiries is through MyAccount.

image: Online chat iconOnline Chat:
You can talk to one of our advisors using our online chat facility. This service is available Monday to Friday between the hours of 9am to 4.45pm.

Chat now

image: write to us icon

If you’d like to write to us, you can send a letter to the following address:

Optivo, Building 800, Guillat Drive, Kent Science Park, Sittingbourne, ME9 8GU.

image: visit us iconArrange a meeting (appointment only)
If you prefer to come and talk to someone in person, it’s possible to arrange a meeting at one of our local offices.

The address details for our local offices are listed here.

Please note: you need to contact us in advance to arrange a meeting. The easiest way to contact us to arrange an appointment is emailing us through MyAccount.