Tenant Fees Act

Optivo offers homes for rent through Market Rent, Intermediate Rent and London Living Rent as well as some other special arrangements.

These homes are outside of our core social housing business. With some of these homes we take deposits. 

  • Tenant Fees Act (TFA) – Optivo comply with the TFA which applies to tenancies starting from 1 June 2019. We do this by charging no more than five weeks deposit and not charging any fees associated with starting a tenancy, its administration or ending it. You will only pay rent (and in some cases service charge for services to your home or the block/estate). More information can be found here.

  • Redress Schemes – Optivo is a member of The Housing Ombudsman. We are also members of The Housing Ombudsman Service and The Property Ombudsman redress schemes, which operate for the benefit of landlords and tenants. More information can be found here.

  • Deposit Protection Scheme (DPS) – The DPS keep deposit monies safe for letting agents, landlords and tenants. DPS is the service that Optivo uses. They are authorised by the Ministry of Housing, Communities and Local Government to provide tenancy deposit protection in England and Wales. More information can be found here.

You can view our Property Ombudsman Membership Certificate here. More information about the Property Ombudsman can be found here.
  • Information for residents who are NOT Optivo tenants living in properties we manage
We’re committed to providing a professional service to all our residents and clients. When something goes wrong, we need you to tell us about it. This will help us to put it right and improve our service.

The following information is for residents who are NOT Optivo tenants, but live in properties we manage.

If you’ve a complaint, please click here to see how to make a complaint. It includes information about where the Property Ombudsman comes into this process.

If you're not sure if you should follow this process or our usual process, please email contactus@optivo.org.uk