Our involved residents

We have over 60 residents in our governance structure. They help influence decisions and scrutinise our services.

Residents and staff work together to identify what’s working well and where we can make improvements.

The structure also has links with our Board ensuring our residents’ voices are heard throughout the organisation.

Here's our resident governance structure:Image - resident governance structure

Local General Panel

Being on the Local General Panel you:
  • Scrutinise local performance and service delivery
  • Consider any decisions from Resident Strategy Group impacting on local services
  • Build and maintain links with local communities
  • Help shape resident involvement and community development activities

Click below to see the membership for each region:
 

Sussex General Panel Membership

Members include:
  • Brenda Shawky
  • Carol Thomas
  • Sean Barnes
  • Yvonne Hardman

London General Panel Membership

Members include:
  • Penelope Ann Walker (Chair)
  • Mark David Stimson
  • Adetokumbo Adeleye
  • Ashley Dennis
  • Diana Taylor
  • Janette Bryan
  • Ludmilla Cavendish
  • Margaret Ashmead
  • Sonia Garrick
  • W M Tromans
  • Winnifred Carneiro

Midlands General Panel Membership

Members include:
  • Daniel Catchpole (Chair)
  • Billy Brown
  • Carl Hegarty
  • Robert Blake
  • Susan Latimer

Kent General Panel Membership

Members include:
  • Graham Whitehead (Chair)
  • Anita Lowe
  • Carol Hayes
  • Chrisdina O'Neill
  • Lindsey Davies
  • Mathew Bromley
  • Michael Jarvis
  • Michelle Williams
  • Sally Laserian Marchant
 

Local Repairs Panel

Being on the Local Repairs Panel you:
  • Scrutinise local asset management performance and service delivery
  • Consider any decisions from Resident Strategy group impacting on local asset management services
  • Nominate representatives to attend contractor progress meetings, where appropriate and feed back to the panel.
 Membership for each region can be found below:
 

Kent Repairs Panel membership

Members include:
  • Graham Whitehead (Chair)
  • Anita Lowe
  • Carol Hayes
  • Chrisdina O'Neill
  • Lindsey Davies
  • Mathew Bromley
  • Michael Jarvis
  • Michelle Williams
  • Sally Laserian Marchant

Sussex Repairs Panel Membership

Members include:
  • Christopher Wickerson (Chair)
  • Brenda Shawky
  • Carol Thomas
  • Derek Fisher
  • Graham Tombs
  • Nicholas Chillingworth

London Repairs Panel Membership

Members include:
  • Margaret Ashmead (Chair)
  • Janette Bryan
  • Ludmilla Cavendish
  • Mark David Stimson
  • Penelope Ann Walker
  • Valgina Odukwe

Midlands Repairs Panel Membership

Members include:
  • Daniel Catchpole (Chair)
  • Billy Brown
  • Carl Hegarty
  • Robert Blake
  • Susan Latimer
 

Complaint Panel

Residents on our Complaints Panel:
  • Scrutinise complaints performance
  • Provide a pool of residents to sit on complaints review hearings
 Membership details can be found below:

Complaints Panel Members

Members include:
  • Helena Ingham (Resident Strategy Group and Chair)
  • Cherub Esomonu
  • Margaret Hannah Bowry
  • Mathew Bromley
  • Nicholas Chillingworth
  • Robert Blake
  • Sonia Garrick

 
 

Resident Policy Panel

Residents on our Policy Panel:
  • Have delegated authority from the Resident strategy Group to endorse customer-facing policies
  • Monitor and scrutinise customer-facing policy work across Optivo.
Membership details can be found below:

Resident Policy Panel members

Members include:
  • Melanie Johnson (Chair)
  • Diana Taylor
  • James Henry Tubb
  • Michael Jarvis
  • Phillip Faulkner
  • Sally Laserian Marchant
  • W M Tromans
 

Scrutiny Panel

Residents on our Scrutiny Panel:

Membership details can be found below:

Scrutiny Panel members:

Members include:
  • Rosemary Ley (Chair)
  • Angela McLeary
  • Anthony Collis
  • Charles Lynch
  • Maureen Handy
  • Michelle Hanson
  • Patricia Arnold
  • Patricia Catherine Caro
  • Philippa Brown
 

Resident Strategy Group

Reps from each of the Local General Panels, Local Repairs Panels, Complaints Panel and Policy Panel.

  • Scrutinise strategic key performance indicators (KPIs) and overall service   delivery
  • Review feedback from all groups in the structure to identify trends and provide a strategic steer for future pieces of work
  • Commission scrutiny projects - approve/endorse recommendations and monitor implementation
  • Work with Board and Executive Team to develop strategy and influence budgets.

Membership details can be found below:

Resident Strategy Group members

Members include:
  • Monica Barnes MBE (Interim Chair)
  • Christopher Wickerson
  • Graham Whitehead
  • Helena Ingham
  • James Henry Tubb
  • Robert Blake