Publication type: guides
You can report incidents of anti social behaviour (ASB) by contacting us.
When you report an incident of ASB these will be passed to one of Housing Officers or ASB Officers, depending on what is being reported. They’re trained to help and find a way forward.
They’ll ask you about the problems you’re having and assess the risk to you by completing a short risk questionnaire. They’ll then create an action plan with you and tell you who’ll be dealing with your case.
They may ask you to keep a record of the ASB issues you’re having. You can do this by completing our ASB incident diary sheets (full details and link below).
Paper diary sheets:
If you’re experiencing noise nuisance, you can download our ASB Incident Diary Sheets. You’ll need to log the noise over a two-week period, we’ll review these before deciding the best steps to take to help with your report.
Before you do so, please get in touch with us to make a new report of ASB. This will ensure we keep an eye out for when you return your ASB Incident Diary Sheets.
You can return these to us either by post, email or using our online service MyAccount. You can find our contact details here.
Download diary sheets
When completing the ASB Incident Diary Sheets, it’s important to follow 3 simple rules:
- Fill in the diary entry as soon as possible when the incident is fresh in your mind.
- Fill in a new diary entry for each incident within the 2-week period. There’s a section at the top of each diary entry for the time and date.
- Write down everything you see and hear in as much detail as possible quoting exact wording where relevant i.e. verbal abuse.
It's a good idea to collect other evidence to back up the diary such as:
- Police or other agency reference numbers
- Photos - Please refer to any photos on your diary entry.
- Recordings of the noise - You have access to The Noise App which sends recordings directly to us. Please let us know if you’d like to register.
ASB Incident Diary Sheets help when we progress cases to court as it provides an accurate record of what you’ve experienced, in your own words.
If we’re currently investigating your report of ASB, you may be asked by your case officer to complete diary sheets. You can follow the same guidance above to do so.
Please contact us if you need help.
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