Putting it right leaflet

Publication type: guides

Our Putting it right leaflet outlines how we will work with you to find the best solution to your complaint and the steps you can take for any unresolved matters.

Complaints help us learn and understand where we’ve gone wrong. We can then change how we work to make sure we don’t make the same mistake again. 

You also can trust us to take your feedback and use it to make us better.

Read our Putting it right leaflet [PDF 300KB]

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