Coronavirus update - 19 July 2021

 

19 July 2021



Find out more about how we’re continuing to provide services to our residents as the government eases lockdown restrictions.image: Optivo logo

We’re regularly reviewing the situation and will continue to keep you updated.

Find the latest government advice here.
 

Keeping residents and colleagues safe

We know you may still have concerns relating to the Coronavirus pandemic. We’ll continue to review government guidance. Most national Covid-19 restrictions have been lifted, but the safety of our residents and staff remains our number one priority. 

For this reason, and with high numbers of Covid-19 cases in the community, we’ll continue to follow our current safety measures. This means our colleagues and contractors will continue wearing face coverings and keeping a social distance if they’re in your home.

If you're self-isolating or displaying any Covid-19 symptoms and we’re due to visit your home, please let us know beforehand. This is vital for the safety of our staff and others.
 

The latest on our resident services

Where we can, we’ll continue to carry out virtual visits with you.

However, following the updated guidance from the government, our Resident Services Team are now able to visit you in your home if needed.

We’re planning to restart neighbourhood inspections in our priority neighbourhoods by September 2021.
 
 

image: a person making a repairThe latest on repairs

Following the easing of lockdown, we’ve resumed our full repairs service following updated guidance from the government.

We know you may still have concerns relating to the Coronavirus pandemic.

Our contractors will continue to wear face coverings when working in your home. Depending on the type of works, our contractors will also ask you to stay in a different room or keep a distance of two metres or more while they’re working in the property.

The number of operatives in your home will be kept to a minimum at all times.


The operatives will wear suitable protective wear when in your property.

Our surveyors and resident liaison officers will be available to contact at any time if you’ve any concerns.

Remember, if you're still self isolating or displaying any symptoms and we’re due to visit your home, it’s critical you let us know beforehand. This is vital for the safety of our staff and others.


Image: Independent living scheme residentsLatest guidance for Independent Living

With lockdown restrictions having been lifted by the Government, we've made the decision to open the restaurants and communal lounges in our Independent Living schemes.

The pandemic does however remain a major concern for many residents and staff in our Independent Living schemes. 

That's why we’re advising residents, staff and all visitors to:

  • call through to the resident’s flat using the intercom system
  • ​not to linger in communal areas
  • consider wearing a face-covering in communal areas
  • keep social distancing where they can
  • ensure no more than one person or household in a lift or laundry.

Residents who’ve tested positive and/or are self-isolating must not use communal areas such as laundries and siting rooms. If this is the case, it's important you minimise any contact with other residents and staff.

Any visitors to our schemes should call through to the resident’s flat using the intercom system and not wait in communal areas.

We thank everyone for their cooperation and understanding during this time.