Coronavirus update
06 April 2022
Last updated: April 2022
Find out more about how we’re continuing to provide services to our residents.
We’re regularly reviewing the situation and will continue to keep you updated.
Find the latest government advice here.
Keeping residents and colleagues safe
We’re currently seeing high numbers of Covid-19 cases again.
As always, the safety of our residents and staff remains our number one priority. We’re continuing to follow our current safety measures, and of course keeping a close eye on government guidance.
What are we doing to protect you?
Our colleagues and contractors:
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Won’t visit your home if they have symptoms or have tested positive for COVID-19
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Will ask if you or anyone in your home has COVID-19 symptoms, has tested positive or is self-isolating
What can you do?
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If you have tested positive or are displaying any Covid-19 symptoms and we’re due to visit your home, please let us know beforehand by calling 0800 121 6060
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Answer questions our colleagues or contractors may have about COVID-19 honestly
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Open windows slightly and leave internal doors open before, during and after the visit
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Give us at least 2m space when working, and if possible stay in a different room
We understand postponing a visit may be frustrating, but this is vital for the safety of our staff and others. We’ll rearrange as soon as we are able and it is safe to do so.
The latest on our resident services
Where we can, we’ll continue to carry out virtual visits with you.
However, our Resident Services Team are now able to visit you in your home if needed.
We've now restarted our neighbourhood inspections in our priority neighbourhoods.
The latest on repairs