Coronavirus update


06 April 2022

Last updated: April 2022

Find out more about how we’re continuing to provide services to our residents.image: Optivo logo

We’re regularly reviewing the situation and will continue to keep you updated.

Find the latest government advice here.

Keeping residents and colleagues safe

We’re currently seeing high numbers of Covid-19 cases again.
As always, the safety of our residents and staff remains our number one priority. We’re continuing to follow our current safety measures, and of course keeping a close eye on government guidance.

What are we doing to protect you?

 Our colleagues and contractors:

  • Won’t visit your home if they have symptoms or have tested positive for COVID-19

  • Will ask if you or anyone in your home has COVID-19 symptoms, has tested positive or is self-isolating

What can you do?

  • If you have tested positive or are displaying any Covid-19 symptoms and we’re due to visit your home, please let us know beforehand by calling 0800 121 6060

  • Answer questions our colleagues or contractors may have about COVID-19 honestly

  • Open windows slightly and leave internal doors open before, during and after the visit

  • Give us at least 2m space when working, and if possible stay in a different room

We understand postponing a visit may be frustrating, but this is vital for the safety of our staff and others. We’ll rearrange as soon as we are able and it is safe to do so.

The latest on our resident services

Where we can, we’ll continue to carry out virtual visits with you.

However, our Resident Services Team are now able to visit you in your home if needed.

We've now restarted our neighbourhood inspections in our priority neighbourhoods.

image: a person making a repairThe latest on repairs

Over the past few months our teams have been working hard to complete repairs.

Thank you for your patience. We know it’s important to you that we complete your repairs and it’s important to us too. We’re working through all repair jobs and aim to complete them as soon as possible. Once you report a repair we’ll always respond within 5 working days and usually much sooner. We’ll let you know how long it is likely to take to complete your repair.

The best way to report your repair is on MyAccount. It’s quick and easy to use. Please avoid calling us to report repairs unless it’s an emergency.

If you logged a repair with us that you no longer need, it’s really helpful if you let us know. You can cancel your request through MyAccount, or contact us

Latest guidance for Independent Living

We know Covid-19 may still be a concern for residents in our Independent Living schemes.

Any visitors to our schemes should call through to the resident’s flat using the intercom system and not wait in communal areas. 
For residents, Government advice is:
  • Let fresh air in if you meet indoors
  • Consider wearing a face covering
  • Wash your hands regularly and cover coughs and sneezes
  • Try to stay at home if you’re feeling unwell, and get tested
  • Stay at home and avoid contact with other people if you test positive
Our staff are at their schemes as much as possible, but there will be times they need to work from home.  At all times they’ll be following Government guidelines and our own safe operating procedures.

Thanks for your support and understanding.