Saving money on your bills


Energy bills and the price rise have been in the news recently, and it’s raised a lot of questions. You may have seen our live stream Q&A to speak to our residents around what this means for you.

 Our teams have been working hard to gather information around the energy bills rebate, what it means and how it will work. Our handy FAQ guide is below

What’s the government announced?

A package of support worth £9.1 billion to help households with rising energy bills across 2022-23 including:

  • A £150 non-repayable Council Tax Rebate payment for all households that are liable for Council Tax in Bands A-D
  • £144 million of discretionary funding for Local Authorities to support households who need support but are not eligible for the Council Tax Rebate
  • £400 non-repayable discount to eligible households to help with energy bills from October 2022

How will the Energy Bill Support / Discount Scheme work?

  • The £400 discount will be administered by suppliers and paid to consumers over 6 months with payments starting from October 2022, to ensure households receive financial support over the winter months
  • Households will see a discount of £66 applied to their energy bills in October and November, rising to £67 each month from December through to March 2023

For more information click here

 How will the Council Tax rebate work?

  • Households who are in Council Tax Bands A-D, not exempt from Council Tax, will be eligible for a £150 Council Tax Rebate payment from April this year
  • The rebate will be made by your local authority. This won’t have to be repaid. 
  • If you pay by direct debit you’ll automatically get this payment. Each local authority has different guidance, which can be found here
  • People in receipt of the Single Person Discount in Bands A-D will be eligible for a payment of £150

Support Available:

Warm Homes Discount:

Warm Homes Discount is a government scheme opening on 18 October 2021 – and it means You could get £140 off your electricity bill for winter 2021 to 2022.

The money is a one-off discount on your electricity bill, between October and March You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity. Contact your supplier to find out.

To find out if you’re eligible, or to apply visit: Warm Homes discount

Cold Weather Payment:

Starting on 1 November 2021, You may get a Cold Weather Payment if you’re getting certain benefits or mortgage support. 

You’ll get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees celsius or below over 7 consecutive days.

You’ll get £25 for each 7 day period of very cold weather between 1 November and 31 March.

To find out more information visit: Cold Weather Payment - GOV.UK (

Cost of Living Payments:

The government has announced plans of extra payments to be made to people who claim certain benefits or working tax credits.

If you’re eligible, there is nothing you need to do. You’ll be paid automatically in the same way you usually get your benefit or tax credits. The payments will be made separately from your benefit or tax credits.

These payments are not taxable and will not affect the benefits or tax credits you get.

What support is being offered?

Those qualifying and in receipt of income-based Jobseekers allowance , income support, income-based employment support allowance, pension credits or universal credit will receive a payment of £326 from 14th July 2022. This will be followed up with a second payment on £324 in Autumn 2022.  

Those eligible with a disability will receive a payment of £150 in September.

If you’re in receipt of Child tax credits or working tax credits, you’ll receive your first payment of £326 in Autumn, followed by a second payment of £324 in the Winter.

For more information please visit the official website: Cost of Living Payment - GOV.UK (

Switching Advice

Thinking of switching energy providers?

Whilst switching may not be an option available to us right now, there are things that we can do to help save money in our homes. The Energy Saving Trust said that the price rise could be more than outstripped by changes to our homes and habits.


Martin Lewis has also offered advice:

Usually fix your tariff? That may not be the best thing to do right now - read with Martin Lewis has to say here



 And you can read his article here

Have a question about you meter?

We've put together some FAQ's about the different meters and what they mean for you. You can find it here

Has your energy supplier gone bust?

Citizens Advice has written a great article on what happens if your gas or electricity supplier stops trading, and what you should do next

How we can help:

If you’re struggling to pay your rent, we can help: Optivo - Money & benefits guidance*

For more energy tips visit: Optivo - Energy efficiency for residents

Want to get in touch? Why not contact us